The warranty period for Special Tools is 12 months from the shipment date to the dealer. Should it be necessary, below is the outline of the procedure for processing an MB Special Tool Warranty Claim.
PROCEDURE FOR PROCESSING OF MB SPECIAL TOOL WARRANTY CLAIMS
1.0 Filing of MBUSA Form: “Warranty Claim for MB Special Tools”
1.1 Preparation Instructions
When an MB Special Tool Warranty Claim is filed, the dealer should complete a photo copy of MBUSA Form (see attachment). This form must be signed by the dealer or person designated by the dealer, who has full responsibility for transactions.
The claim form must indicate the MBUSA Special Tool number, description, invoice number and Date or purchase. A brief technically comprehensive description of the tool’s defect should be provided.
The MB Special Tool Warranty claim is to be accompanied by a copy of the invoice or the delivery note (as proof-of-purchase).
Send the original, signed copy of the MB USA Form, proof-of-purchase, and the defective tool, via parcel post to the address below:
Mercedes-Benz USA , LLC.
Dealer Workshop Services/Tool Warranty
50 Craig Road
Montvale , New Jersey , 07645
2.0
Warranty Claim Handling of Mercedes-Benz Special Tools:
2.1 Tagging of Tools
Each individual tool being returned as defective is to be individually identified with a tag. The tag must indicate the MBUSA Special Tool number and description, as well as the pertinent dealer identification information.
2.2 Packing Instructions
All items must be cleaned and degreased prior to packing and drained of any fuels/lubricants.
3.0 Notice of Decision on Special Tool Warranty Claims Filed:
3.1 Approved Claims
On approved claims, the returned tool will be replaced, repaired or reimbursed at MBUSA’s discretion. The dealer will be notified/advised as to the action taken on the claim.
3.2 Claims Not Approved
Claims requiring additional information, correction and/or clarification will be returned along with the affected tool to the dealer, along with an indication of the additional information, correction and or clarification required. The necessary correction and/or additional information requested must be indicated on the claim and should be resubmitted within 30 days.
4.0 Termination of Dealer Sales and/or Service Agreement
Upon termination of dealer sales and/or service agreement with MBUSA, all rights of the dealer under the claims procedure set forth herein shall end.
Download "WARRANTY CLAIM FOR MBUSA SPECIAL TOOLS" (pdf)
 |
 |
 |